Appointments

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointments

You can request a Routine Appointment with a Nurse or Healthcare Assistant up to 2 weeks in advance.

  • Phone us on
  • Visit the surgery and speak with a Receptionist
  • Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner

If you require an interpreter either call or come into the surgery and we will be happy to arrange the service. The service covers a large range of languages, but you must inform us at least three days before your appointment.

Cancelling or Changing an Appointment

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App)
  • Phone us during opening times on
  • Reply CANCEL to your appointment reminder text message

If You Need Help When We Are Closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If You Need Help With Your Appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

If You Need Help With Your Appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Please help us to help you and our other patients. Our doctors are able to see several patients in the surgery in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery where required, and we also offer video and phone consultations where appropriate.

However, we can visit you at home if you are:

  • terminally ill
  • housebound
  • severely ill and cannot be mobilised

We want to see patients as quickly as possible, and the best way is often to encourage them to come to the surgery, because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the surgery.

Babies and small children should be brought to the surgery where we will do our best to see them promptly. If our reception staff are.

We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience we find that relatives, neighbours or friends are often willing to help out.

Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Please request visits before 10am whenever possible as this allows the GP to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the GP to prioritise visits.

It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or indeed arrange a hospital attendance. It also prepares the GP to collect some information required as necessary for the visit

The GP may ask you to come to the surgery, where you will be seen as soon as possible. We would like to stress that no patient in serious and definite need of a home visit will be refused.

Transport

We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience we find that relatives, neighbours or friends are often willing to help out.

Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Please request visits before 10am whenever possible as this allows the GP to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the GP to prioritise visits.

It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or indeed arrange a hospital attendance. It also prepares the GP to collect some information required as necessary for the visit

The GP may ask you to come to the surgery, where you will be seen as soon as possible. We would like to stress that no patient in serious and definite need of a home visit will be refused.